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FAQ

InfiKIOSK Troubleshooting

What if the printer does not print a receipt?

What if it always takes more time to print out the receipt?

What if InfiKiosk always shows me “Internet Error”?

What if it shows me “card reader is disconnected” and payment cant be processed? 

Payment cant be processed

InfiKiosk show “printer error”

InfiPARTNER  can’t receive order

InfiPARTNER don’t print receipt when receive order

InfiPARTNER shows “printer error”

InfiPARTNER shows “ Internet Error”

What if the printer is disconnected?

Orders and Customers’ Refund

What happens if my customers take wrong orders? Do you process refunds?

What happens if part of the order is wrong, and customers want a partial refund?

How long until my customers receive their refund for wrong orders?

Can my customers pay cash?

InfiKiosk Menus Update and Edit

How can I edit menus?

How many recommendations can I have under one category?

How can I change the order of items, categories, or modifiers?

My menu is not updated after I edit.

Transaction and Sales Report

When can I have my sales report?

When do I receive my money?

Prepare, shipping and installation

What should I do after signing the contract?

How long until I receive my InfiKIOSK?

How can I schedule an in-store installation and how much will it cost?

What do I need for self-installation, how long will it take?

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