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The Revolution is Here: How Self-Ordering Kiosks are Reshaping the QSR Landscape

Updated: Sep 5, 2023

In today’s fast-paced digital age, restaurant owners must find innovative ways to redefine the customer experience. Quick-service restaurants are not exempt from this. Given their nature of rapid service and convenience, ensuring an optimal customer experience is essential for continued growth and success. One particular innovation has started to significantly reshape the QSR industry landscape—self-ordering kiosks.

The Era of Self-Ordering Kiosks

In the past few years, self-ordering kiosks have evolved from being a novelty in the restaurant industry to becoming an essential part of the modern QSR setup, no doubt accelerated by the pandemic. As the name suggests, these devices allow customers to browse through the menu, customize their orders, and pay, all by themselves. While this technology was introduced as a solution to enhance order accuracy and operational efficiency, the kiosks' ability to enrich the customer experience has positioned them as a game-changer in the QSR industry

Enhanced Customer Control

One of the key factors that contribute to a great customer experience is a sense of control. Self-ordering kiosks put the power of choice directly into the customers’ hands. They can explore the menu at their own pace, customize their meals without feeling rushed, and make selections based on their dietary preferences or restrictions. This level of control and personalization contributes to a more enjoyable dining experience and fosters a positive connection with the brand.

Reduced Wait Times

Nobody likes waiting, especially when they're hungry. Long lines at the counter can quickly dampen the customer experience and deter people from revisiting your restaurant. Self-ordering kiosks effectively address this problem by streamlining the ordering process and significantly reducing wait times. Your customers will appreciate the efficiency, which not only enhances their experience but also increases the chances of repeat visits.

Improved Order Accuracy

Mistakes happen in the hustle and bustle of QSRs. However, order inaccuracy can lead to customer dissatisfaction. By allowing customers to review their orders before finalizing them, kiosks reduce the chance of errors. A correct order every time is a surefire way to boost customer satisfaction.

Increased Sales Opportunities

A pleasant side-effect of self-ordering kiosks is their ability to upsell effectively. Kiosks can display add-ons, specials, and promotional items in an appealing and non-intrusive way, encouraging customers to make additional purchases. This not only increases your average ticket size but also enhances the customer experience by introducing them to new items they may enjoy.


INFI Kiosks: Transforming QSRs One Order at a Time

At INFI, we understand the importance of redefining customer experience and the role self-ordering kiosks play in this transformation. Our kiosks are designed with user-friendly interfaces, advanced customization features, integrated contactless payment systems, and multilingual support to cater to diverse customer needs.


These kiosks are not merely about replacing traditional ordering methods; they're about enhancing customer experiences, boosting restaurant efficiency, and ultimately, driving business growth. If you're a QSR owner looking to redefine your customer experience and stay ahead of the curve, we invite you to explore INFI’s self-ordering kiosk solutions and see how they can revolutionize your business.


In today's competitive food industry, the future belongs to those who embrace innovation and prioritize their customers' experiences. Make the leap today and ensure your restaurant is ready for the future of dining.



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