Whether you're serving up fast food or gourmet experiences, customer reviews can make or break your restaurant. Sure, mouth-watering dishes are crucial, but so is the overall customer experience. Let's dive into how self-ordering kiosks and other strategies can elevate that experience, lead to rave reviews on Google and Yelp, and make sure your restaurant reputation is pristine.
Elevate the Game with Self-Ordering Kiosks
Kiosks aren't just shiny tech toys; they're tools for enhancing the customer journey. With a user-friendly interface, these nifty devices allow for customization and faster orders, pleasing those hangry customers. Happy customers are more likely to leave happy reviews, which is a win-win for you. Don't forget, kiosks collect valuable data, enabling you to personalize offers and up your customer service game. They're also a great medium for featuring the newest crowd-pleasers on your menu.
Get Social with Customer Engagement
Think outside the kiosk! Engaging with customers on social media isn't just about likes and retweets; it's about building relationships. Respond to comments, repost user-generated content, and even handle complaints gracefully. Digital rapport can go a long way in getting favorable online reviews.
Loyalty Programs: Not Just for Coffee Shops
Points systems, stamp cards, VIP benefits—these aren't gimmicks. They're tried-and-true methods for encouraging repeat business. A customer who's part of a loyalty program is more invested in your restaurant and more likely to sing your praises online.
Plus, we'd be remiss not to mention that INFI's kiosk gives you the opportunity to create and manage your loyalty program directly in the console. Two birds, one stone, and all that.
Staff Training: The Underdog in Reputation Management
You know that saying, "People don't leave bad jobs, they leave bad managers?" Well, customers leave bad experiences. Consistently great service starts with well-trained staff. Teach them not just the mechanics of the job but also the art of customer engagement.
Ask and You Shall Receive
Don't shy away from asking for reviews. Sometimes customers need a nudge. Whether it's a polite request on the receipt or a follow-up email, make it easy for them by providing a direct link to your review page.
The Power of 'Thank You'
A simple "thank you" goes a long way. Be it online or in person, acknowledging a customer's positive review shows you're engaged and appreciative. That kind of attention to detail often results in return visits and even better reviews.
Final Thoughts
Reputation management is a multi-pronged approach. Self-ordering kiosks can play a big part, but they're just one piece of the puzzle. From social engagement to staff training, every aspect contributes to a better customer experience and, consequently, better reviews.
If you're curious about how a state-of-the-art self-ordering kiosk can revolutionize not just your sales but also your customer reviews, the INFI team is ready to show you the ropes and get you started. Contact us today to schedule a product demo and learn how we can tailor our solutions to meet your restaurant's specific needs. 🌟🍽️