Importance of Digitalization for the Restaurant Industry

Updated: Feb 4

INFI's recent success continues to be noticed by the startup community all around the country as the Congruity Group reached out to hear INFI's story via an interview with Lucas Liu,


Being INFI's Co-Founder and CEO, Congruity wanted to hear Lucas's story as well as the direction that the company is headed. In a 30-minute long interview for Congruity's podcast, Lucas dives into the importance of digitalization for our customers.


Many mom-and-pop operations, as well as franchises, are getting left behind as the leaders of the industry continue to integrate digital solutions into their day-to-day operations.


Oftentimes there is a stigma against using digital solutions, such as the InfiKIOSK, as there is a fear that they replace human labor. Lucas reiterates that technology isn't meant to replace humans, rather free them of mundane and repetitive tasks, allowing them to focus on other areas of the restaurant.


Human interaction is what drives the customer experience within the hospitality space, therefore owners should use technology to free up their employees to focus on that.


Watch the conversation here:



Want to know more about the benefits self-ordering kiosks can bring? Check out our blog on the Top Benefits of Self-Ordering Kiosks

Trying to figure out if self-ordering kiosks are worth your money? Here are 2 Ways To Find Out

For more about the most updated pros & cons of owning a self-ordering kiosks, read out blog: Pros & Cons of Fast-Food Kiosks in 2022

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