Checklist for the Right Self Service Kiosk POS system (7 Things to Look For)

Updated: Feb 17, 2021

With the restaurant industry changing drastically due to COVID 19, restaurant owners have had to take a long look at making changes to their restaurants in order to adapt to the times. With changes in the amount of business they’re receiving, hygiene measures enacted, and staffing changes many are contemplating using self-service kiosks to take orders.

InfiKIOSK in action at Seoul Taco in Chicago

Cloud based

Cloud-based POS systems are the standard in foodservice as they are ubiquitous nowadays. Their rise in popularity is due to their wide-ranging capabilities. With a cloud-based POS, owners can monitor sales remotely, track inventory, and review customer activity.

Using a cloud-based POS offers flexibility for restaurant owners, allowing you to multitask and manage other issues while still being able to check the health of your operation.

In addition, good cloud-based systems offer even more flexibility when they are capable of integrating 3rd party apps into the system. By being able to add non-native apps into your system, you have more control over creating a tool that is the best fit for your specific restaurant or even location.

The InfiKIOSK for example is cloud-based, powered by Square software. One final rule of thumb for cloud-based kiosk POS systems would be to make sure your restaurant has a fast and reliable internet connection. This will help the system function faster, better, and keep lines moving.

Human support

A common misconception around self-service kiosks is that they eliminate the need for human labor. However, this is completely false.

Even though order taking duties are now assumed by a machine, human support is still needed for any on-site troubleshooting of the kiosk, assisting both customers and staff alike. Human staff can also be redirected to focus on other tasks in the restaurant such as customer service, hygiene, or operations.