As technology continues to advance, customers are becoming increasingly comfortable and familiar with self-service options in various industries, especially the restaurant industry. Kiosk POS terminals are a perfect solution for businesses looking to provide a convenient and efficient customer experience. In this blog, we'll take a look at the kiosk POS terminal features that your customers crave.
Customers appreciate a kiosk with a clear and simple interface that is intuitive to use. An easy-to-navigate menu, large buttons, and clear images will make the ordering process quick and painless for your customers, whether they are first timers or regulars. This is especially important for customers who may not be familiar with technology, or those who are in a hurry.
Customizable menus allow you to highlight your most popular menu items, and even offer daily specials or promotions. This not only makes the ordering process more efficient but also helps increase sales.
Customers crave a personalized experience, and a customizable menu is a great way to achieve that. A kiosk POS terminal with a customizable menu allows customers to choose from a variety of options, such as toppings, sauces, and sides, to build a meal custom fit to their tastes. This gives customers the control to create the perfect meal to their liking.
The Covid-19 pandemic has led to the acceleration and wide adoption of digital and contactless payment. Being able to accept multiple payment options, such as credit cards, mobile wallets, gift cards, and cash, is a feature that customers appreciate. Providing a variety of payment options through your POS terminal system will ensure that all customers feel comfortable and confident in their purchasing experience.
Real-Time Order Updates
Customers want to know when their food is ready, and a kiosk POS terminal with real-time order updates is a great way to keep them informed. The kiosk can provide customers with real-time information on their order status, including the stage at which their order is being prepared, as well as the estimated time until their food is ready. This not only allows customers to keep track of their food order and receipts at all times, but also reduces wait times since it makes it incredibly convenient for them to know the status of their order at any time, improving the overall customer experience.
Mobile integration is becoming increasingly popular, and customers are looking for kiosks that can integrate with their mobile devices. Mobile apps have become a key feature of POS systems, since they provide customers with a convenient way to pay, track their orders, and even skip the line just through their mobile device. Customers can feel confident in knowing that their personal information is safe when using the app, since mobile payments are more secure than cash or credit cards. Mobile integration can also provide valuable data and insights into customer behavior and preferences.
Customer Loyalty Programs
Customers want to feel valued, and that's where customer loyalty programs come in. Kiosk POS terminals that support loyalty programs can enable customers to earn rewards for their purchases, through something as simple as a point system where customers win points with every purchase they make that can be redeemed for rewards, providing them with an incentive to return time and time again.
Providing a personalized experience is a feature that customers crave. With a kiosk that can store basic customer data such as their personal information and preferences, this gives you the ability to identify valued customers and anticipate their order to provide a tailored ordering experience. This could include menu recommendations based on their order history, which would provide loyal customers with a tailor made experience to reward them for their repeated business.
In a world where people are travelling and moving more than ever, it's important to cater to customers who speak different languages. A kiosk POS terminal with multilingual support is a great way to do that. This feature allows customers to place their orders in their preferred language, making the ordering process more convenient and accessible. This also allows tourists to become part of your customer base, since there is no language barrier to prevent them from ordering from your business.
Gift cards are an excellent strategy for businesses to establish repeat customers while also drawing in new ones, as some individuals may not be willing to make a substantial purchase at the outset. With their convenience and ease of use, gift cards are becoming increasingly popular. Furthermore, kiosk POS terminals that support gift cards simplify the purchasing process for customers, as they can quickly purchase and redeem them using the terminal's barcode scanner at the checkout counter.
In conclusion, these are just a few of the kiosk POS terminal features that your customers crave. By incorporating these features into your kiosk system, you can provide a convenient, efficient, and personalized experience for your customers. So, if you're looking to improve your customer experience, consider investing in INFI’s self-service kiosk.
INFI kiosks offer a wide range of innovative features to help your restaurant become more efficient, cost-effective, and expand into new markets. These features include customizable menu options that allow you to incorporate upselling opportunities, a user-friendly app for online ordering, and the ability to accept a broad range of payment options, among other things.
We at INFI take pride in partnering with fast-casual and quick-service restaurants nationwide to streamline their operations, reduce labor costs, and enhance the customer experience. To find out how INFI kiosks can help your restaurant thrive in these trying times, simply sign up for a free demo today!